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Whether your pet has fur, feathers, fins, or scales, our goal is to make your family member(s) as comfortable and happy as possible while you are away. The following is a list of our policies and procedures. If you have any questions on concerns, please don’t hesitate to contact us.
You & Your Pets comfort is our Number One goal!
1) Contact Us:
To make reservations, check in on your pet, or if you have additional requests or urgent needs, you may call or text AFL at 469-831-4961. If AFL is unable to answer the phone, your call will be returned as soon as possible. If you have access to the internet while you are away, you may send email to allfurluv@yahoo.com. Please be sure you have received confirmation from AFL that your message was received and any updates or changes have been noted.
Please remember to call upon your return. You may at ANY hour leave a voice message or text message that you have arrived home safely. Otherwise, additional visits will be made to insure the safety and well being of your pet(s). Additional trips will be added to your bill.
2) Daily Schedule:
AFL can visit your pet(s) up to four times daily. Morning visits are scheduled between the hours of 6AM & 9AM. Mid-day visits are between 10AM & 2PM. Dinner visits are between 5PM & 7PM. Late Evening visits are between 9PM & 11 PM. Every effort will be made to schedule visits at approximately the same time apart. AFL uses the following criteria to determine the order in which they are visited on the schedule:
Always be sure you have received confirmation of your reservation from AFL. A voice/text message or email left with AFL does not guarantee your service request. This ensures that we won't miss your message/email and your pet(s) won't be left alone. To hold a holiday reservation, a deposit of 50% is due 7 days after booking your reservation. The balance is due the day service begins. Although AFL will not automatically cancel your reservation due to non receipt of your deposit, if the schedule demand exceeds AFL’s ability to provide service to all reservation requests, you will be contacted and informed that your reservation must be cancelled.
See "Holidays" (Below) -- Feel free to inquire about last minute services. Availability is on a first-come first-serve basis. The more notice you provide, the better chance of securing the dates you require. Sometimes emergencies do arise, but a minimum of 2 week’s notice is preferred.
4) Key Pick up and Return Policy:
AFL will retain two keys at the time of contract signing. Your keys will be returned at your request. It is suggested that you allow AFL to retain your keys on file for future pet sitting needs. If after two service periods, you still wish to have your keys returned, a $7 fee will be charged for each trip needed to pick up and return your keys. AFL agrees to keep your keys locked in a safe when not in use. For security reasons, AFL will keep your records locked separately.
5) Security:
Please notify AFL of anyone having keys or keyless entry into your home such as remote controls for garage doors. If you have a security system is recommended that you provide AFL with an alarm code (different from your own). It is also recommended that you notify your alarm company of your absence and provide the alarm company with the name(s) of those authorized to enter your home. AFL will not be responsible for any damages incurred to your home or pet(s) by other persons on your property. Also, be sure to take a key with you. We lock every door to maintain the security of your home.
6) Holidays:
There will be a holiday fee of 50% of the current rate in addition to regular rate charged for services on designated holidays. This fee is applied per visit on the following designated holidays only, and not for the entire service period. For example, service for 1 pet, needing 2 visits daily from 7/3-7/5 is $18 per visit on 7/3 & 7/5. $27 per visit would be charged on 7/4.
The holiday fee will apply on New Year’s Day, Easter, Fourth of July, Thanksgiving, and Christmas Day.
7) Cancellation Policy:
Pet Sitting/Overnight Stay - Cancellations may be made up to 7 days in advance of scheduled first visit. After that period, a cancellation fee of 25% of the total of reservation will be charged (i.e. $100.00 reservation, $25.00 cancellation fee). A consultation fee may also apply. See New Clients. You may request a refund of your remaining deposit balance, or have it applied as credit towards future services.
Regularly Scheduled Mid-day Dog Walks - Cancellations for services must be made at least 24 hours in advance to avoid being charged for the cancelled visit.
8) Payment Policy: Please make checks payable to Michelle Will
New Clients: A consultation fee equal to two visits will be charged for time to meet with you and your pet(s), gather information on the proper care of your pet(s) and home, as well as to review policies and procedures.
Pet Sitting/Overnight Stay: Full payment for services is due at contract signing. The consultation fee will be applied towards the first two visits of service. Should you cancel your reservation, the consultation fee will be retained in addition to any applicable cancellation fees. See Cancellation Policy.
Regularly Scheduled Mid-day Dog Walking The first two weeks of service are due in advance. Should you decide to cancel before service begins, the consultation fee will apply, and the deposit balance will be refunded.
Existing Clients:
Pet Sitting/Overnight Stay: Full payment is due the day service begins.
Regularly Scheduled Mid-day Dog Walking: Billing is done at the end of each month. Payment is due by the 5th day of each month.
9) Additional Time Charges:
The hourly rate of $30, in increments of 15 minutes, will be added to your bill in addition to any expenses incurred for the following: in case of emergency, transporting your pet to the veterinarian, in the event that your pet needs to be boarded- see Boarding Clause. In the event that extra time is spent cleaning up after your pet- see Pet Accidents. In the event that AFL needs to pick up more supplies for your pet- food, litter, etc.
10) Boarding Clause:
If at any time your pet(s) displays any aggressive behavior towards AFL during your absence, AFL reserves the right to board your pet at a local kennel. Client will be responsible for any visits AFL makes, Additional Time Charges incurred for transportation as well as kennel boarding fees. Remaining, unused visits will be credited towards any additional charges. Any remaining credit due will be refunded. This is for the safety of our staff as well as your pet(s).
11) Returned Checks:
There is a $30 fee for each check returned by the client’s bank.
12) Delinquent Accounts:
Late payments over 30 days will be assessed an additional $20 fee per month. AFL reserves the right to refuse service for non-payment.
13) Pet Accidents:
Some pets may not adjust to your absence right away, and may have an accident in your home once or twice. This is normal, and AFL will make every effort to clean up after your pet. However, AFL reserves the right to increase the number of visits per day if your pet is consistently soiling your home between visits. These extra visits will be added to your bill- see Additional Time Charges.
14) Outside Dogs:
AFL does offer service to dogs that live outside, requiring only one visit daily. However, due to extreme weather that may arise at any given time, adequate shelter must be provided. If temperatures are above 95 degrees or below 40 degrees, an alternative to staying outside must be available. Extra visits will be added to your bill to ensure the safety and well being of your pet(s).
15) Unsecured Pets:
Most cities have leash laws and some apply to all pets including cats. AFL will not be held liable for free-roaming outdoor pets in the event of illness, injury, loss or death. It is strongly advised that all pets be micro-chipped, wear an ID tag with a contact number and that they remain inside the home or confined to a yard for their own safety and welfare in your absence. This will also keep you in compliance with any city ordinances.
16) Secured Areas:
It is the pet owner’s sole responsibility to pet-proof any areas of the home and/or property to which the pet has access. Electric cords and rugs can be a fun but dangerous past-time for a dog that likes to chew. Breakable valuables on a bookshelf can be reached by a curious cat. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep pet(s) inside of or away from any areas your pet is not allowed access. AFL is not liable for any injuries pet(s) may sustain while alone in its own home/property.
17) Service Rates:
Are based on your pet(s) needs, and are subject to change. The following is a list of our basic service fees:
House Check:
Included in Pet Sitting Services, but also offered for those without pets left at home. We check that windows and doors are secured, pick up mail/newspapers, water plants, put out/take in trash bins for trash day. Hourly rate of $30 applies in increments of 15 minutes.
Regularly Scheduled Mid-day Dog Walks:
20-minute walk or potty break and play-time (*weather permitting) $15 for up to three dogs $2 per each additional dog
Pet Sitting:
In your home visits up to 4 times daily. House Check and Morning Dog Walks included. $18 for up to three pets per 30 minute visit. Additional pets are $2 each- special consideration is made on an individual basis to determine if this rate applies per visit or per day. For example, fish, birds, and other caged pets.
Overnight Stay:
In your home, overnight care plus any additional visits needed during the day. House Check and Morning Dog Walks included. $50 per night from 10 pm – 7 am plus $15 per 20 minute mid-day visit.
Extra Time:
Some pets may require a longer visit. If you would like to schedule extra time for walking, playtime, or just extra love and attention, you may add 15-minute increments at a rate of $30 per hour.
Medication/Special Needs:
There is no additional charge for administering medication, so long as it can be administered during a 30 minute pet sitting visit with sufficient time to still provide proper care of your pets other needs. Additional time will be charged in 15-minute increments at a rate of $30 per hour.
We do offer visits to administer medication only, such as pets requiring subcutaneous fluid injections and insulin injections. Hourly rate of $30 applies in increments of 15 minutes.
Transportation / Errands:
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